More than 180,000 Bestar beds were sold across the two countries. The product is prone to falling off the wall if not installed properly
More than 180,000 wall beds sold across Canada and the US have been recalled after 68 people got injured and another one died.
Customers have been warned to stop using the Bestar Wall Beds immediately after it was discovered they could tip over and trap people if not installed properly.
According to Health Canada, “failure to use a professional installer can lead to improper assembly and/or attachment to the wall structure and therefore may result in a sudden collapse of the wall bed.
“The beds can become detached from the wall and fall, posing a tip-over and entrapment hazard that can results in serious injury or death.”
As of March 28, the company has received 15 reports of the bed dislodging from the wall in Canada, and eight reports of injuries.
In the United States, the company has received 61 reports of the bed coming away from the wall, causing 60 reports of injuries and one death.
The company reported that approximately 53,000 units of the affected wall beds were sold in Canada and approximately 129,000 were sold in the United States.
The affected products were sold from June, 2014 to March, 2022.
For the full list of affected products, go to the Health Canada website.
What you should do
Stop using the bed immediately and contact Bestar to determine whether they require a repair via reinstallation. Consumers who are uncertain whether their wall bed needs to be reinstalled are entitled to a free inspection.
If the bed requires reinstallation, consumers are advised to use a professional installer. Bestar will reimburse consumers for the reinstallation cost and expects that cost to range from CAD $216 – $263 for Above Top Shelf wall beds or CAD $430 – $527 for Below Top Shelf wall beds.
Consumers who are unable to find a quote within that range should contact Bestar to receive assistance in finding an installer.
Consumers who are nevertheless unable to find someone within that range will be reimbursed for reasonable costs outside of it, provided they can provide documentation.
Who should you contact?
For more information, consumers can contact Bestar toll-free at 888-912-8458 Monday through Friday from 8 am to 5 pm ET, email at Bestar8577@stericycle.com or online at https://www.bestar.ca/wall- bed-recall/ or at www.bestar.ca and click “WALL BED SAFETY RECALL” at top of page for more information.